Refund policy

SANDISOLAR Return & Refund Policy

Thank you for choosing SANDISOLAR products! We are committed to providing high-quality new energy products and a satisfying shopping experience. If you encounter any issues after receiving your order, you may apply for a return, replacement, or refund according to the policy below.

I. Order Cancellation

  1. If you need to cancel an order, please contact our customer service at info@sandisolar.com before the product is shipped.
  2. In general, orders can be successfully canceled before shipment (usually within 4 hours after placing the order).
  3. If the order has already been shipped, please follow the return procedure. Do not refuse delivery or return the package without authorization, as this may delay processing and refunds.

 

II. Return & Refund Policy

1. Within 30 days return or refund

Within 30 days of receiving your product, you can request a return and refund if the item is:

  • Unopened
  • Unused
  • Undamaged
  • Unmodified
  • In its original packaging with all included accessories

Before returning any item, you must contact SANDISOLAR customer service to initiate the return process.

Returns will only be accepted if the following conditions are met:

✔ The product remains in its original packaging and in good condition
✔ All accessories, manuals, and documentation are included
✔ The product has not been installed, disassembled, modified, or damaged by human factors

Note: Once the returned product is inspected and approved by SANDISOLAR, the refund will be processed within 7–10 business days and issued to the original payment method.

Return shipping fee is borne by the buyer.. A restocking fee (typically 15%) needs to be charged to cover inspection and repackaging costs.

Our Refund address

For EU warehouse:

Receiver: QX BOX-13317
Street address: Chrzanowska 7 / 39 (H-I)
Postal code: 05-825
City: Grodzisk Mazowiecki
Country: Poland

For US warehouse:

1552 N Alder Ave, Dock 20-23, Rialto, CA 92376, US

 

2. Situations Eligible for Replacement or Refund

Shipping Damage / Product Defect / Incorrect Item / Missing Parts
If the product is damaged during shipping, has a manufacturing defect, is incorrectly shipped, or is missing parts, Please take clear photos immediately upon receipt and email them to our customer service for verification.

Non-Quality Related Returns
If the return is due to personal reasons (such as no longer needed or wrong model selected), the customer is responsible for the return shipping cost. A restocking fee (typically 15%) needs to be charged to cover inspection and repackaging costs.

Unauthorized Returns
Returns sent without prior authorization will not be accepted.

 

III. Return Process

  1. Request a Return
    Email your order number, reason for return, product photos, and relevant documentation to info@sandisolar.com.
  2. Receive Return Instructions
    After review and approval, our customer service team will provide return instructions.
  3. Ship the Product Back
    Carefully pack the item and return it according to the provided instructions.
  4. Inspection & Refund
    Once SANDISOLAR receives and inspects the returned product and confirms it meets return conditions, the refund will be processed within 7–10 business days to the original payment method.

 

IV. Quality Issues & Replacement Service

If you experience product quality issues within the warranty period:

  • Please contact SANDISOLAR customer service in advance and provide your order number, issue description, and photos/videos as evidence.
  • We will assist in diagnosing the problem and provide a repair, replacement, or refund solution as appropriate.
  • Replacement products are generally limited to shipment within the same country/region as the original order.

 

V. Important Notes

Products that have been installed, modified, or damaged by improper use are not eligible for return or refund.
Battery products or opened/used items may only be eligible for return under limited conditions. Please confirm your purchase carefully before ordering.
Products purchased from third-party platforms (such as other marketplaces or distributors) must follow the return policies of those platforms. SANDISOLAR does not directly process returns or refunds for third-party orders.

 

📧 Contact Us

For return requests or after-sales support, please contact:
👉    info@sandisolar.com

whatsapp:+86-18437959335

Company address:

8 Ng Fong Street RM A08, 2/F LEE KA IND BLDGSan Po Kong Kowloon

 

We will respond within 1–2 business days to assist you.